As a consumer purchasing mail order under the 'Cancellation rights (Under the Consumer Protection (Distant Selling) Regulations 2000)' you are entitled to a 7 day cancellation period. This regulation gives you the right to return the goods ordered without the need to give reason within 7 working days of receiving the item (starting the day after receipt), and by doing so to receive a full refund within 30 days of the goods arriving back to Celtic Vision, (excluding the shipping & return shipping charge). All goods must be in original packing and be unused and unopened. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.
We do not sell on approval The 7 day cancellation period is not applicable to Computer Software.
Faulty Product/Warranty Repair.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. Please ensure that items are safely packaged we cannot be held responsible for goods returned damaged or lost while in transit. Any refund due to a fault or other defect will include a refund of the applicable delivery charges.
This does not cover damage caused by accident, misuse, dropping, improper care or storage, or damage resulting from sand or water. Replacement products are subject to availability.
This does not affect your statutory rights.
66 St James Street
Telephone No: 01834-869123